Our movers were well on time at arrival. However, one of the 2 guys was new to the industry and was slowing down soon, that resulted in extended loading/unloading hours. The owner certainly charged for the extra hours the full rate, 7 hours in total for a 2 bedroom move (loading was from a garage style storage unit). They moved our stuff in a newly renovated, freshly painted townhouse, caused damages on walls, doors, and doorjambs. They never offered any compensation for the caused damages.