Classic Fireplace Distributors

Disgusting service, almost a year still under warranty, 4 months non stop calling and i finally got someone to call me back, say he will check into it and then call me back, 6 months no call backs, being avoided. When i finally got a hold of the manager he told me to basically to F off, because it wasnt installed by them but was purchased from them. Warranty of the fireplace says 1 year parts, and its been 10 months, they are not willing to support their product.

They Overbook!

I thought that they were a little unorganized when i was trying to book an appointment. After me bugging them a bunch i got an appointment on a Friday. 12-4 window. I took the day off work. No one showed by 1:30 so i called to make sure i was still on the books. Rachel assured me i would have service within the window. Seven o'clock rolled by and nothing, no phone call letting me know, just nothing. Can't rate their service if they don't show up!