This is the first and last time I will ever go to Firefly Electronics. To summarize, not only did they not fix my headphones, but I was returned my headphones in worse condition than when I brought them in. I accidentally cracked the band on my Beats wireless headphones and my brother took them to Firefly Electronics for repairs. They changed the rose gold broken band to a white band without confirming with my brother. Then changed the band back and returned the headphones in very poor condition