Fountana Hotel Ltd
2.5/5
Détails
Information
Évaluations
Localisation

Type d'hôtel

  • centre de villégiature,
  • hôtel,

Langues parlées

  • anglais,
Localisation
1160 King George Blvd, Surrey BC V4A 4Z2
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
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Modes de paiement:

Évaluations et commentaires - Fountana Hotel Ltd

Quelle note donneriez-vous à cette entreprise?
2.5/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
0
1
0
0
1
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
TrishF190
Par

Truely Tropical!

We stayed in this hotel last year and thoroughly enjoyed it. We have booked another week this year as well. It is a little tired but beautiful . A real tropical feeling in the atrium rooms that overlook the pool. Restaurant food was just ok and very over priced. Snack machines were great for off hours. Pool deck could have been monitored for cleanliness nightly, and with just a quick pick up of wet towels, and garbage as well as a quick mop would have made it so much more inviting. when the Security and desk clerk are sitting with nothing to do. But overall we loved it and would recommend it for sure.

Atmosphère: 4/5
Nourriture: 1/5
Service: 3/5
Vous êtes le proprio? Répondez ou Contactez PJ

Réponse d'entreprise 12 mars 2014

Firstly, thank you for leaving a review for us here at the Pacific Inn Resort. We really appreciate hearing from our guests and how we can improve. I am so happy to hear you enjoyed our tropical atmosphere and loved your stay in your atrium room. I will mention to the Aquatics Manager regarding the cleanliness in the pool area, I will also speak with our Food & Beverage Manager regarding your concerns. Thank you again for the constructive feedback and we look forward to having you stay with us again soon. Cheers.

Ravirai
Par

Horrible!!!

The housekeeping staff, in particular, the housekeeping manager, is rude, condescending and extremely unprofessional. Be aware to expect horrendous service if you visit this hotel.

Atmosphère: 1/5
Nourriture: 1/5
Service: 1/5
Vous êtes le proprio? Répondez ou Contactez PJ

Réponse d'entreprise 12 mars 2014

Sorry to hear about your unfavorable experience while staying with us in 2011. I understand this response is long overdue, however, we really want you to know we care about your feedback and appreciate hearing from our guests. We now have a new Housekeeping Manager and I can assure you our service has improved immensely since 2011. I hope you will decide to give us another try and see how we have improved since your last stay.

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