B&Y Moving
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    scandiacus
    Par

    They moved an 100...

    They moved an 100 year-old upright piano that is heavier than most for me today and did a great job. They took extra care to make sure nothing gets damaged and that the piano doesn't get bumped or jostled. They sent 3 movers for the job as the piano had to go down 9 steps from the 2nd floor and the lead mover clearly knows what he is doing. When the piano arrived at its new home, they made sure to lift it into the designated spot instead of rolling it into place in order to prevent any damage to our hardwood floor. Price is extremely reasonable. English isn't their first language but we didn't find any issues with communication. We had sent an email confirming all details as we would with any contractors and everything went smoothly. I would definitely use them again.

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    jaazman
    Par

    DO NOT RECOMMEND!! STAY AWAY FROM THIS GUYS

    So I am moving in a week from now. Last week I decided to start hunting for moving services, sadly most of the companies in Vancouver were booked as it is for the last weekend of the month. Then I find this B & Y Moving. The guy who picked up the phone could barely speak English, it took us a while to get the facts together cause he couldn't communicate properly but finally we did, regardless he was all over the place but at this point I need to help so I decided to move forward. A couple of minutes ago I received a phone call from them, this time a lady with worst English saying, "You cancel, no service, manager says you moving to far so no service". I said hey it's only POCO, and I am paying for the time it takes, you can't do this to me, we had an agreement. She said "my manager says it's to far, sorry, bye". It's almost end of the month and because of them I have no help to move.. WHAT A JOKE COMPANY. Don't take your chances, avoid this guys..

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    Honestopinion19
    Par

    HORRIBLE EXPERIENCE

    I moved a piano recently and it was a horrible experience! First of all, the scheduled move was to take place at 3pm. They wanted an earlier time but I was unable to leave work any earlier. As a result, I left my work at 2pm and went home to wait for them. After several follow up calls, they FINALLY arrvied at 7pm to pick up the piano! That's 4 hours later than the original scheduled time and they did not even call me to let me know that they will be late. I had to call them and they kept pushing it by the hour saying that they will almost be here. Secondly, I asked them over the phone how many movers there would be at the lady on the phone confirmed it would be three. However, only two movers showed up at my door! When i asked they denied ever having to move a piano with 3 people but read on, there really should have ben 3! Lastly, they CHIPPED my staircase during the move!! That's property damage right there! I told the movers and showed them the damage and they said that's normal during a piano move. I DONT THINK SO. The movers that moved the piano when I first bought it didn't damage the stairs, all the appliance in the home that were moved in, did not damage the stairs, all the furniture moved into the house did not damange the stairs, so how can they say that I should have expected them to damage the stairs?? The office with whom I arranged the time with stopped picking up my calls after I told them of my situation and refused to deal with me. That is completely irresponsible and horrible business practice. The movers did not offer a any discount on the move or even an apology but did acknowlege the damage they caused. I was so frustrated and upset during the move and would NOT recommend this company to anybody. They could have handled the situation much more professionally instead of telling me AFTER the fact that property damage should have been expected!

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    MonikaF
    Par

    Good service, reasonable rates

    I used this company to move a piano. They were efficient, communicated well (three phone calls -- one to confirm date, time; one when they had picked up the piano; and a third to let me know when they were just minutes from my home). Friendly, reliable and definitely would use them again. Thanks!

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