I really wanted to give a zero star. I will never go back there service was terrible and the food was even worse. I went there to get take out and had no idea where to pick up my food. First I waited at the front to see if someone would approach me to be seated no one did then finally I saw a waiter walking speedily past me I asked where to go for pickup he said the kitchen and then I went in front of the kitchen like an idiot with no acknowledgement from anyone maybe it was because I’m black
When you go to chain restaurant, you often get apathy, slow service, and usually something below par. In this case, I was pleasantly surprised. First off, when we were seated, they did the server's name in crayon as many chains do, but also pointed out where the washrooms are and told us explicitly that we could ask any server for anything if she was not visible. The chocolate milkshake was loved by my daughter, and was nice and thick with the extra that didnt make the glass served in the stainless stell container it was made in. We were getting worried about service when our brushetta bread took so long, but the server showed up, and apologized for the delay telling us the original order was not up to par, so they remade it, and because of the delay, it was on the house. WOW - free food and I didnt have to complain at all. The chicken fajita was served sizzling hot and the wings were very good. The atmosphere is typical for a bar and grill, targetting the younger crowd. The staff all wore blue t-shirts with cheeky slogans such as "Please tip well - i know that's not your wife" and the servers are selected for certain assets that goes well beyond statistical coincidence. I would go back with the guys, or a business client, but not really a family place, but the food was very good, service was excellent, and little things like stocking diet redbull as well as the regular blue can, made it a great place to eat.
