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Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal Lake Lire plus
Honest, friendly, punctual owner!!! A company that CARES about maintaining their good name in the community and strives to help customers with choices and alternative solutions to mechanical problems. Thank you Harry! Lire plus
After learning our furnace was beyond repair, Jay provided us with a quote for replacement which was substantially less than others. Jay offered honest advice as to which features we should invest in, rather than trying to up-sell. He was well organized and worked quickly so our family wouldn’t be left in the cold. Jay’s service was professional and he was very easy to communicate with. We will gladly have Jay back again in Spring to complete some additional work. Lire plus
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