DO NOT GO HERE, I...
DO NOT GO HERE, I tried this salon for the 1st time and they RUINED my hair, I asked for ombre and ended up with blotchy unblended color all thru my hair. Mgr wouldnt refund me so I had to go back and they still didnt fix it and they charged me 150 bux! Save ur money and ur hair and stay away!
Réponse d'entreprise 28 août 2014
Thank you for your review, we apologize for your negative experience. This is highly uncharacteristic of our staff, as we pride ourselves on great customer service. We assure you that all our stylists are highly qualified and their experience ranges from 5 to 20 years. Unfortunately, the end result of Ombre is different with every hair type. The service will not always look like the picture, dependant on hair type, thickness, length, and previous colour. Along with this, different hair types absorb colour differently. For example, if two customers got the same hair colour applied, the results would always vary. The reason for the 2.5 hours was that we wanted to make sure there was enough time allocated to pay attention to detail and provide the best service possible. If you would like to speak to the manager, his name is Johnny Bui and he can be reached at (604) 534-8808. Again, we would like to apologize about your negative experience and thank you for your review.