Morrells Vacuum & Appliance Service

I had a broken rug shampooer, took in for service. They told me it was shot, but had a reconditioned one I could buy. As much as I could, I looked at it in the store, seemed OK. Owner talked it up, said this was best brand etc. but of course it was the only one they had. I tried it, realized it was not the one in the booklet that came with it, missing a screw. Went back to store, owner knew before I got there what was missing. Tried again, can't empty. Took back. No refund. "all sales final".

Customer Service

Customer service I experienced from this business is lower than poor. They mixed up all of the info I gave them, took the part I droped of to their second location. When i requestet to pick it up at the location I droped it of at, They refused to do it. (They do advertise free delivery and pick up in the yellow Pages) They said to go somewhere else if I am not happy and that they will throw my part in the garbage. Also they wanted to charge me for the service i never requested.