Our 6yr old was very sick the day of bday party booked - they would not compromise to rebook, even with offer of 50% penalty fee. They are welcome to run their business as they wish but if I were them, I would have taken the $100 offer and turned it into a good-news story instead of having someone out $200 with nothing to show for it and a sad, sick kid, too. Their suggestion: have the party without the kid so we could "get something" for the $200. Really. Who would do that to their sick kid...