Rocco's Plum Tomato Trattoria est un établissement accueillant. Au menu des pates, une variété de pizzas et une cuisine vegetarienne, dans une gamme de prix allant de 26$ à 60$. Venez profiter d'une atmosphère décontractée, familiale, intime et chic. Elle vous propose, entre autres, une grande carte des vins et des spectacles. Ce lieu apprécié est ouvert tard tous les jours de la semaine. L'accès est aisé par transport en commun.plus...Plus de texte
I've passed this restaurant many time and always...
I've passed this restaurant many time and always wondered about it. Tonight we stopped in for dinner and what a mistake that was. The waiter (could be manager) has a terrible "could care less" attitude. Waited a long time for appetizers that were tasteless. Main courses just adequate but would have been better off with a frozen entree at home. If you're offered a refill on your soft drink know that you will be charged for it !! Bottom line - don't waste your time or money on this place.
the good: the food - everything was delicious
the bad: we had a large party of 40 - the restaurant only scheduled one server for it - thru little fault of her own, the service was sadly lacking
the ugly: we could not see that the manager did anything to help her even though seventeen 7-year-olds waited 90 minutes for food and half of them had to leave before dessert came out; the manager refused to give us our group discount which we had agreed upon when booking (arguing that the 'bookee' had no right to have offered the discount); in spite of our complaints on service the manager refused to remove the automatic 15% gratuity for large parties (which really can't even be legal).
the verdict: in spite of great food the experience was a complete turn-off - the manager was rude, unhelpful, and truly couldn't have cared less if we left happy or even indifferent. the most disheartening part is that the party had been booked 2 weeks prior, with all details worked out including a pre-set menu for the kids; separate bills for the adults; and a group discount. whether it was an overly-ambitious staff member who agreed to the booking or not, the mismanaged event will go down as a brutal event for 17 families who live in the area.
I have always loved Rocco's and eat there at least 50% of the time I go out for dinner (since I moved to Etobicoke in 2001). I bring all my friends there. Unfortunately on my last two visits (in the last two months) we were served by an incredibly rude guy, and he makes condescending and sarcastic comments - I feel very uncomfortable going to Rocco's any more and unfortunately likely won't return. I was hoping the first experience was just a bad night, but the second visit was just as bad. I wish I knew what happened to the gentleman that used to always serve us - he was great! I hope they realize what damage he is doing to their business. The food and everything else is still great but I can no longer enjoy the experience and will not return.
