Dr Dan's Computer Repair

Réponse d'entreprise 24 août 2015

Gordon, this review is far from the truth, and I feel it is necessary to respond with the reality of what occurred for the benefit of my potential customers. Our communication started via email. You contacted me and stated that your computer's graphics card had over heated and there was heat damage. When I asked how you had come to that conclusion you said another technician had diagnosed the unit. I then requested to have the unit checked in for diagnostic. You refused the diagnostic and told me to order the necessary parts to replace a failed graphics card. Though in all cases I prefer to diagnose the machine myself prior to performing any services, I made an exception for you due to the sense of urgency you had projected. You said you would take the unit away and then drop it off upon returning from your vacation. You indeed brought the unit in, and we performed the requested graphics card replacement according to your request. The graphics card replacement was not however the resolution to the problem, and because the diagnostic was denied we then attempted to contact you several times. We found you to be unreachable via call or email for the duration of your vacation trip. Upon returning, you began shouting at me and demanding a fixed computer, I attempted to explain why the issues were not resolved, and that I had performed all your requests. I indeed wish I had stuck to my policies on this matter instead of making an exception, thank you however for the opportunity to address my first and only poor review.