George was helpful and very polite. He was patient with us trying to decide which mattresses we needed/wanted. The prices were great and delivery prompt.
I went shopping for furniture at the Ottawa store. This is when I met Laura, and had the best experience ever, she helped with every purchase I made with NO PRESSURE to buy a thing, just a smile and a hug. LAURA IS A KEEPER. George answered a bunch of questions while Laura arranged the delivery. Go to Surplus Furniture & Mattress Warehouse you will NOT be attacked by a sales person forcing you to buy. A very happy customer. Thank you to all the staff. Wanda
If there was an option to give less than one star, that's what I would do. George (the manager) was extremely rude and unaccomodating when I requested my $200 deposit back. He insisted I bring in a credit card even though I paid in cash. He SCREAMED at me and told me he was doing me a favour by treating me like a human being. Stay away from this place! It is awful!
Le service etait mediocre, on essayait de vous vendre le produit coute que coute. Quant au produit acheté, il etait tres bas de gamme.
Je ne recommanderai cette a personne et je ferai en sorte qu'ils aient un tres mauvais -bouche à oreille.