Audio-Video Electronics

Truly horrifying experience. Called to get clarification on how to process a warranty claim. The lady I first spoke to was fine, but then she handed me off to someone else (not sure if it was the manager or owner) who was verbally abusive. Instead of helping, I was yelled at and repeatedly called "stupid" for purchasing that ac unit. I strongly encourage others to avoid this company and any other company using them to fulfill their warranties, e.g. Visions electronics, Samsung, etc.

terrible customer service, do not return calls, states parts are on back order when you can go online and order parts from same supplier and get them in 5 days, been waiting for a month to get my dishwasher fixed

I brought my TV in for a warranty repair and their service was excellent! They even wrapped the screen in plastic to protect it for transport home. I would highly recommend them.

Just had my Samsung 50" TV repaired in home. The repair person was Tony and he gave me 5 star service. Super nice, knowledgeable and very helpful. He was exactly on time for the appointment and made sure that my TV was fixed and had it working like new. Very happy with the service and would recommend this company to anyone who wants good service and a proper repair!!

I have been dealing with this company since May. The service is absolutely horrible. They show up late for appointments and leave if they can't find parking. After 2 months of telephone tag a technician was finally sent out to repair my device. The repair they did was terrible and left me having to deal with them again to try to get it fixed. After several attempts calling them to have them come out again I was told to F off and go F myself and was also uttered death threats. STAY AWAY!!!!